If you are looking for a third party that can handle your social media presence online, consider retaining the services of a social media agency for best results. However, while using a social media agency to handle your online presence with the public on a one to one basis can be a great idea, it should be noted that not all of these agencies are alike in their abilities. As a result, you should always do your research prior to choosing any such agency to provide such a vital service.
Any social media agency worth its salt should be able to easily handle boosting your visibility and addressing customer concerns via Twitter, Facebook, LinkedIn, Google Local Plus profiles, et cetera, and should know how to make each customer feel like their feedback is valued. Remember, this is an entity that you are entrusting with the keys to your real time public facade, so it is important to make sure that you hire a solid provider with a good reputation. Search the web for reviews of social media agencies in general, and pare down the list to include only the most reputable options out there right now for best results. Learn more.